French Team Leader

Concentrix

Athens, Greece
Day-to-day supervision of call center associates
Performance metrics achievement through coaching
Handling escalated customer calls
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance on a regular basis to meet contractual KPIs and financial expectations.
  • Candidates must be willing to work a flexible schedule and promote company values through their behavior and attitude.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Performance metrics achievement through coaching
  • Handling escalated customer calls
  • Conducting team meetings and scheduling activities

Nice-to-have

  • Ability to lead in multi-tasking environments
  • Strong written and verbal communication skills
  • Willingness to work flexible schedules

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience preferred
  • 6 months in company with proven previous experience OR 9 months in company
  • KPI Performance above Teams Average in the last 6 months
  • No disciplinary actions or absenteeism for the last 6 months

Work Rights

Internal candidates only

Tailored Resume

Cover Letter