Senior Solutions Engineer (pre-sales)

ZENDESK PTY

Karnataka, India
Hybrid
5+ years client facing pre-sales experience
Proficiency in html css javascript json
Experience managing proof of concepts
This role serves as the technical owner of the sales cycle for strategic commercial opportunities in India as Zendesk pivots toward an AI-first vision

Job Summary

  • This role serves as the technical owner of the sales cycle for strategic commercial opportunities in India as Zendesk pivots toward an AI-first vision.
  • The successful candidate will scope, manage, and execute customer pilots while educating prospects on the impact of LLMs and automated service environments.
  • Zendesk offers a hybrid work model that allows employees to connect in person at offices while enjoying flexibility to work remotely part of the week.

Matching Summary

This role serves as the technical owner of the sales cycle for strategic commercial opportunities in India as Zendesk pivots toward an AI-first vision.

Skills & Requirements

Must-have

  • 5+ years client facing pre-sales experience
  • Proficiency in HTML CSS JavaScript JSON
  • Experience managing Proof of Concepts
  • Ability to travel onsite for customers

Nice-to-have

  • Knowledge of Customer Service Software ITSM
  • Experience moderating Design-Based Thinking sessions
  • Understanding of India market dynamics
  • Passion for people and strategic architecture

Key Requirements

  • Bachelor's degree or equivalent professional experience
  • Must be physically located in Karnataka or Maharashtra
  • Strong proficiency in web scripting technologies

Work Rights

Must be physically located in Karnataka or Maharashtra

Tailored Resume

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