Truist Bank is seeking a Head of Mortgage Early-Stage Default Operations to oversee delinquency and default activities, ensuring compliance and operational efficiency. The ideal candidate will have extensive management experience, strong analytical skills, and a background in risk management within the mortgage servicing sector
Job Summary
The Head of Mortgage Early-Stage Default Operations is responsible for the end-to-end oversight of early-stage delinquency and default activities, from collections through loss mitigation.
This role leads Payment Solutions (Collections), Home Preservation (Single Point of Contact), Default Command Center and Loss Mitigation functions to ensure operational effectiveness, regulatory compliance, and adherence to investor and legal requirements.
Analyze default, delinquency, and exception data to identify process improvement opportunities, automation initiatives, and cost efficiencies.
Matching Summary
Match Score: 85
Truist Bank is seeking a Head of Mortgage Early-Stage Default Operations to oversee delinquency and default activities, ensuring compliance and operational efficiency. The ideal candidate will have extensive management experience, strong analytical skills, and a background in risk management within the mortgage servicing sector.
Skills & Requirements
Must-have
Early-stage delinquency and default oversight
Collections and loss mitigation leadership
Regulatory and investor compliance
Vendor and third-party oversight
Strategic improvement and analytics
Nice-to-have
Process improvement and automation initiatives
Continuous improvement across operations
Executive communication and reporting
Key Requirements
Bachelor’s degree or equivalent professional experience
Minimum of ten years of management and leadership experience
Deep knowledge of CFPB guidelines, RESPA, FDCPA, and GSE default servicing standards