Field Technical Support

HP

Monterrey, Mexico
On-site
Customer experience improvement
Software services delivery
Proactive monitoring techniques
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
  • The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.

Matching Summary

This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.

Skills & Requirements

Must-have

  • Customer experience improvement
  • Software services delivery
  • Proactive monitoring techniques
  • Site support for break-fix
  • Resolving complex issues

Nice-to-have

  • Mentoring team members
  • Identifying improvement opportunities
  • Fostering positive relationships

Key Requirements

  • 6-8 years related work experience
  • High School Diploma/GED
  • Experience in HP products
  • Customer support experience

Work Rights

Not specified

Tailored Resume

Cover Letter