Desktop Support Engineer

HP

Bengaluru, India
On-site
Customer equipment installation and repair
Analyze and troubleshoot it issues
Maintain departmental documentation
HP is seeking a Desktop Support Engineer in Bengaluru, India, responsible for engaging with customers to enhance satisfaction through the installation, maintenance, and repair of customer equipment. The ideal candidate will have 0-2 years of experience in IT support, particularly with HP products, and will be expected to adhere to industry standards and quality benchmarks

Job Summary

  • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks.
  • The role performs installations, maintenance, and repairs on customer equipment according to industry standards.
  • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.

Matching Summary

Match Score: 75

HP is seeking a Desktop Support Engineer in Bengaluru, India, responsible for engaging with customers to enhance satisfaction through the installation, maintenance, and repair of customer equipment. The ideal candidate will have 0-2 years of experience in IT support, particularly with HP products, and will be expected to adhere to industry standards and quality benchmarks.

Skills & Requirements

Must-have

  • customer equipment installation and repair
  • analyze and troubleshoot IT issues
  • maintain departmental documentation
  • provide site support for break fix
  • adhere to established procedures

Nice-to-have

  • customer relationship management
  • process improvement
  • learning agility
  • digital fluency
  • customer centricity

Key Requirements

  • 0-2 years of work experience
  • High School Diploma or equivalent
  • Experience with HP products preferred

Work Rights

Not specified

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