Own and evolve the foundational architecture that enables our ICX vision, ensuring initiatives align through iterative steps toward the target state
Job Summary
Own and evolve the foundational architecture that enables our ICX vision, ensuring initiatives align through iterative steps toward the target state.
Architect AI-enabled capabilities (RAG, GenAI, agentic automation) with a vendor-agnostic approach, selecting best-of-breed where it lowers cost and increases impact.
Drive alignment across teams, reduce design variance, and operate effectively in ARB/governance environments.
Matching Summary
Own and evolve the foundational architecture that enables our ICX vision, ensuring initiatives align through iterative steps toward the target state.
Salary
Base: $163,200 -- $328,925 annually; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise solution architecture
Customer support and contact center solutions
Microsoft Dynamics 365 Customer Service
Amazon Connect integration
Generative AI and Agentic AI
API-first design, event-driven patterns
Nice-to-have
Unified workspaces design
Voice-to-voice translation
Customer data platforms
Multi-national regulated environments
Key Requirements
10+ years enterprise solution architecture experience
Experience integrating Amazon Connect or similar
Strong experience with Microsoft Dynamics 365 Customer Service
Experience architecting CRM for selling motions
Demonstrated Generative AI and Agentic AI application