Field Technical Support Associate

HP

Mumbai, India
On-site
Customer equipment installation and repair
Analyze and troubleshoot it issues
Maintain departmental documentation
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks

Job Summary

  • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks.
  • The role performs installations, maintenance, and repairs on customer equipment according to industry standards.
  • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.

Matching Summary

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks.

Skills & Requirements

Must-have

  • Customer equipment installation and repair
  • Analyze and troubleshoot IT issues
  • Maintain departmental documentation
  • Provide site support for break fix
  • Adhere to industry standards and guidelines

Nice-to-have

  • Enhance customer satisfaction
  • Acquire job skills and knowledge
  • Share technical information with colleagues
  • Digital fluency and learning agility

Key Requirements

  • 0-2 years of work experience
  • High School Diploma or equivalent
  • Experience with HP products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter