Technical Customer Assurance Manager

HP

Johannesburg, South Africa
**
Pc hardware and device manageability expertise
Microsoft os and modern management
Network troubleshooting (lan/wlan/vpn)
** HP is seeking a Technical Customer Assurance Manager in Johannesburg, South Africa, to enhance customer success through deep technical knowledge and strategic problem-solving. The role emphasizes building relationships with enterprise customers, addressing complex technical issues, and ensuring smooth hardware deployments. **

Job Summary

  • Act as the primary technical contact for assigned customers, providing trusted expertise after purchase.
  • Partner with the customer during new hardware deployments to ensure a healthy rollout.
  • Build strong, long-term relationships through regular communication, proactive engagement, and on-site visits where required.

Matching Summary

Match Score: 75

** HP is seeking a Technical Customer Assurance Manager in Johannesburg, South Africa, to enhance customer success through deep technical knowledge and strategic problem-solving. The role emphasizes building relationships with enterprise customers, addressing complex technical issues, and ensuring smooth hardware deployments. **

Skills & Requirements

Must-have

  • PC hardware and device manageability expertise
  • Microsoft OS and Modern Management
  • Network troubleshooting (LAN/WLAN/VPN)
  • Data extraction, analysis, and reporting
  • Present technical findings clearly

Nice-to-have

  • Growth-oriented mindset
  • Creative problem-solver
  • Customer-first mindset
  • Collaborative and effective team player

Key Requirements

  • Technical degree in Computer Science (or equivalent)
  • Solid hands-on experience in PC technical support
  • Proven history of resolving technical issues directly with customers
  • Fluent English

Work Rights

Not specified

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