Global Account Operations Manager Gt1 - Cee Accounts
HP
Barcelona, Spain
On-site
Customer relationship management
Operational account management
Project and program management
The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers and ensuring service excellence
Job Summary
The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers and ensuring service excellence.
This role involves close collaboration with sales operations, supply chain, customer services, and country management to meet customer needs and drive continuous efficiency improvements.
The position requires ownership of operational commitments, managing escalations, designing procurement solutions, and supporting strategic contract and service enablement.
Matching Summary
The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers and ensuring service excellence.
Skills & Requirements
Must-have
Customer relationship management
Operational account management
Project and program management
Cross regional leadership
Service Level Agreement management
Sales operations coordination
Fluent English communication
Nice-to-have
Negotiation and influencing skills
Executive presentations
Lean 6 Sigma analysis
Business acumen
Managing virtual teams
Ability to prioritize workload peaks
Fluency in Swiss German, French, or Dutch
Key Requirements
Bachelor’s Degree or equivalent experience
5+ years operational role experience
Project and/or program management experience
Fluent in English oral and written
Fluency in Swiss German, French, or Dutch preferred