Ccc Mps Vas Technical Solutions Representative

HP

Ariana, Tunisia
On-site
Log calls into database
Manage service requests and inquiries
Resolve technical issues
At HP, we believe in the power of ideas and use technology to put it to work for everyone, fostering a culture where original ideas are encouraged and invested in

Job Summary

  • At HP, we believe in the power of ideas and use technology to put it to work for everyone, fostering a culture where original ideas are encouraged and invested in.
  • Job responsibilities include logging calls, validating customer contracts, managing service requests, resolving technical hardware and software issues, and coordinating support activities.
  • Key deliverables focus on strictly following process descriptions, ensuring customer satisfaction, managing calls and cases within SLAs and Turn-Around-Times, and achieving personal targets.

Matching Summary

At HP, we believe in the power of ideas and use technology to put it to work for everyone, fostering a culture where original ideas are encouraged and invested in.

Skills & Requirements

Must-have

  • Log calls into database
  • Manage service requests and inquiries
  • Resolve technical issues
  • Customer contract validation
  • Remote support experience
  • French language skills

Nice-to-have

  • Teamwork and collaboration
  • Ideas thrive in a culture
  • Work across borders
  • Proactive customer assistance
  • Process improvement participation

Key Requirements

  • High school education or equivalent
  • 3-5 years general experience
  • Excellent English and French language skills
  • Experience in relevant technologies
  • Phone and remote support experience

Work Rights

Not specified

Tailored Resume

Cover Letter