This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support
Job Summary
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
Matching Summary
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
Skills & Requirements
Must-have
Customer support
Software services
Break-fix activities
Proactive monitoring techniques
Technical assistance
Nice-to-have
Customer relationship management
Process improvement
Effective communication
Results orientation
Learning agility
Key Requirements
6-8 years of related work experience
High School Diploma/GED/Higher Secondary education or commensurate work experience