Technical Support

HP

Mexico City, Mexico
On-site
Customer experience improvement
Software services
Proactive monitoring techniques
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
  • The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.

Matching Summary

This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.

Skills & Requirements

Must-have

  • customer experience improvement
  • software services
  • proactive monitoring techniques
  • break-fix activities
  • complex issue resolution
  • departmental work coordination

Nice-to-have

  • tailored solutions for complex accounts
  • mentoring team members
  • identifying improvement opportunities
  • fostering positive working relationships

Key Requirements

  • 6-8 years of related work experience
  • High School Diploma/GED or commensurate experience

Work Rights

Not specified

Tailored Resume

Cover Letter