Endpoint Management Analyst - Onsite

HP

Mexico City, Mexico
On-site
Endpoint management expertise
Customer experience enhancement
Software services delivery
HP is seeking an Endpoint Management Analyst to enhance customer experiences by providing tailored installation information and technical support. The role, based in Mexico City, requires extensive experience in customer service and technical support, particularly with HP products

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
  • It coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.

Matching Summary

Match Score: 85

HP is seeking an Endpoint Management Analyst to enhance customer experiences by providing tailored installation information and technical support. The role, based in Mexico City, requires extensive experience in customer service and technical support, particularly with HP products.

Skills & Requirements

Must-have

  • Endpoint management expertise
  • Customer experience enhancement
  • Software services delivery
  • Proactive monitoring techniques
  • Site support for break-fix
  • Resolving complex technical issues

Nice-to-have

  • Mentoring team members
  • Process improvement identification
  • Fostering positive working relationships
  • Creative problem-solving approaches

Key Requirements

  • 6-8 years related work experience
  • High School Diploma/GED or equivalent
  • Experience with HP products preferred
  • Customer support experience
  • On-site customer support experience

Work Rights

Not specified

Tailored Resume

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