Ccc Mps Vas Technical Solutions Representative

HP

Ariana, Tunisia
On-site
Log calls into database
Validate customer contract details
Manage french bf hw service requests
At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in

Job Summary

  • At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in.
  • Job responsibilities include logging calls, validating customer contracts, managing service requests and inquiries, resolving technical issues, and coordinating support activities.
  • Key deliverables focus on strictly following process descriptions, achieving customer satisfaction, managing calls and cases on time (SLA), and meeting personal targets.

Matching Summary

At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in.

Skills & Requirements

Must-have

  • Log calls into database
  • Validate customer contract details
  • Manage French BF HW service requests
  • Resolve moderate technical issues
  • Respond to technical questions
  • Monitor service event completion

Nice-to-have

  • Teamwork and collaboration
  • Ideas thrive best in culture
  • Work across borders
  • Value unique skills
  • Proactively assist customers

Key Requirements

  • High school education or equivalent
  • 3-5 years general experience
  • Excellent French and English language skills
  • Experience in relevant technologies
  • Experience in customer-facing role

Work Rights

Not specified

Tailored Resume

Cover Letter