Job Summary

• Sofitel London St James redefines luxury by transforming stays into enchanting tales, offering a unique blend of refined luxury and playful indulgence.
• Responsibilities include attending daily luxury forums, preparing for VIP arrivals, supporting the Front Office team, and liaising with all departments to ensure guest requests are met.
• Benefits include a competitive salary, departmental incentives, a loyalty bonus of £1,300, discounted Accor rates worldwide, free stays in the UK or Ireland, complimentary meals, and exceptional training opportunities.

Matching Summary

Salary

Base: Competitive Salary; Bonus/Equity: departmental incentives and a loyalty bonus of £1,300; Benefits: Employee Benefit Card, Free Stays in the UK or Ireland (4 nights/year), Sofitel Experience, Complimentary Meals, Special Rates in F&B, Rooms & Spa, Employee Assistance Program

Skills & Requirements

Key Requirements

• Previous experience in guest relations, front office, or customer service
• Knowledge of hotel PMS systems (e.g., Opera or similar)
• Fluent English is essential
• Ability to work shifts, weekends, and public holidays
• Impeccable grooming and presentation

Work Rights