Customer Service - Senior Personal Banker

NatWest Group

Doncaster, United Kingdom
Base: £26,350; bonus/equity: not specified; benefi...
Customer service experience
Thrive under pressure
Achieve customer satisfaction
You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

Job Summary

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
  • With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they're fully informed when it comes to the products and services we offer.
  • You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work, and benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits.

Matching Summary

You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.

Salary

Base: £26,350; Bonus/Equity: Not specified; Benefits: Natwest Group Benefits, 36 days holiday, retirement fund contribution

Skills & Requirements

Must-have

  • Customer service experience
  • Thrive under pressure
  • Achieve customer satisfaction
  • Build rapport and trust
  • Excellent communication skills
  • Planning and organisational skills

Nice-to-have

  • Passion for delivering excellent service
  • Motivated to develop career
  • Trusted adviser mindset
  • Genuine interest in building relationships

Key Requirements

  • Professional Bankers Certificate
  • Skilled Worker visa sponsorship not met

Work Rights

Not specified

Tailored Resume

Cover Letter