The Service Manager role is highly variable, involving work with strategic customers through different life cycle phases and acting as the cohesive link between sales, customers, and the project team
Job Summary
The Service Manager role is highly variable, involving work with strategic customers through different life cycle phases and acting as the cohesive link between sales, customers, and the project team.
Key responsibilities include leading engagements, success planning, status reporting, project planning, resource allocation, guiding customers to best practice solutions, and proactively developing customer use of services.
Thomson Reuters offers a flexible hybrid work model, work-life balance initiatives, career development opportunities, competitive benefits including tuition reimbursement and mental health days, and a culture focused on inclusion and belonging.
Matching Summary
The Service Manager role is highly variable, involving work with strategic customers through different life cycle phases and acting as the cohesive link between sales, customers, and the project team.
Salary
Base: $100,100 USD - $185,900 USD; Bonus/Equity: Annual Bonus based on enterprise and individual performance; Benefits: Comprehensive benefit plans including flexible vacation, mental health days, Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and wellbeing resources.
Skills & Requirements
Must-have
IT integration projects
digitalization and automation
global environment
customer journey management
leading large/complex engagements
technical understanding
Nice-to-have
humble and unpretentious team player
solution-oriented mindset
eager to learn
vibrant and global working environment
commercial vein
sense of responsibility and accountability
Key Requirements
3+ years IT project management experience
Experience in integration projects
Academic degree in IT or Information System or similar
Experience leading project teams or as Success/Service Manager