Not specified; not specified; health & wellness be...
Remote
8+ years leading enterprise platform projects
Experience defining use cases for analytics systems
Experience integrating ai capabilities into enterprise systems
Avalara is seeking a Customer Experience Owner for its CX360 initiative, focusing on developing a customer intelligence platform that leverages AI to enhance customer insights and operational efficiency. The role requires substantial experience in enterprise platform strategy, analytics, and AI integration
Job Summary
The role is responsible for defining, architecting, and standing up CX360 as Avalara's enterprise customer intelligence engine.
Candidates must have a B.S. in Computer Science or Engineering with over 8 years of experience in SaaS environments.
Avalara offers a great compensation package, paid time off, paid parental leave, and eligibility for bonuses.
Matching Summary
Match Score: 85
Avalara is seeking a Customer Experience Owner for its CX360 initiative, focusing on developing a customer intelligence platform that leverages AI to enhance customer insights and operational efficiency. The role requires substantial experience in enterprise platform strategy, analytics, and AI integration.
Salary
Not specified; Not specified; Health & Wellness Benefits vary by location
Skills & Requirements
Must-have
8+ years leading enterprise platform projects
Experience defining use cases for analytics systems
Experience integrating AI capabilities into enterprise systems
Ability to align Product, Engineering, Data teams
Strategic roadmap definition and sequencing
Nice-to-have
VP-level partner experience on strategic decisions
Deep applied AI expertise for platform design
Strong architectural clarity enforcement skills
Proven track record of reducing platform fragmentation
Key Requirements
B.S. in Computer Science or Engineering
8+ years experience leading enterprise platform projects
Demonstrated VP-level partners on strategic sequencing