Sr. Front Desk Hospitality Agent

Sonder

Base: $26ph ($46,517 - $54,080 annually); bonus/eq...
Fully remote
Hotel or hospitality customer-facing experience
Strong problem-solving skills for guests
Comfortable with multiple desktop and mobile apps
This role serves as the face of Sonder, guiding guests through a technology-rich experience while ensuring exceptional service

Job Summary

  • This role serves as the face of Sonder, guiding guests through a technology-rich experience while ensuring exceptional service.
  • The Senior Front Desk Hospitality Agent supports front desk staff, mentors junior agents, and acts as a point of contact for escalated issues.
  • Employees receive competitive compensation, health benefits, travel perks, and flexible vacation days.

Matching Summary

This role serves as the face of Sonder, guiding guests through a technology-rich experience while ensuring exceptional service.

Salary

Base: $26/hr ($46,517 - $54,080 annually); Bonus/Equity: Discretionary bonus and equity available; Benefits: Medical, dental, vision, travel perks, wellness days

Skills & Requirements

Must-have

  • Hotel or hospitality customer-facing experience
  • Strong problem-solving skills for guests
  • Comfortable with multiple desktop and mobile apps
  • Ability to stand for extended periods
  • Lift and carry items up to 50 pounds
  • Reliable transportation between properties

Nice-to-have

  • Proficiency in languages other than English
  • Experience using Salesforce communication software
  • Knowledge of HACCP food safety standards
  • Background in training and mentorship
  • Positive and personable service mindset

Key Requirements

  • Demonstrated experience in hotels or customer-facing roles
  • Flexible schedule including evenings, weekends, and holidays
  • Access to reliable smartphone for work purposes

Work Rights

Not specified

Tailored Resume

Cover Letter