Customer Care Representative

Hempel

Monterrey, Mexico
Christmas bonus: 13-month pyyment; annual bonus in...
**
Proficient in written and spoken english
2+ years customer care experience
Order-to-cash environment experience
** Hempel is seeking a Customer Care Representative for their Monterrey, Mexico location, offering a hybrid work model after initial training. The role requires proficiency in English and involves managing customer inquiries, complaints, and order management within a global leader in protective coating solutions. **

Job Summary

  • Hempel is a world-leading supplier of trusted coating solutions protecting buildings, infrastructure, and assets globally.
  • The role involves managing large customer inquiries, cross-border sales order management, and resolving complaints efficiently.
  • Employees receive a 13-month payment Christmas bonus, 30 days medical insurance, life insurance, and an annual bonus.

Matching Summary

Match Score: 75

** Hempel is seeking a Customer Care Representative for their Monterrey, Mexico location, offering a hybrid work model after initial training. The role requires proficiency in English and involves managing customer inquiries, complaints, and order management within a global leader in protective coating solutions. **

Salary

Christmas bonus: 13-month payment; Annual Bonus included; Benefits: Medical Insurance, Life Insurance, Pantry Card, Saving fund, Retirement Plan

Skills & Requirements

Must-have

  • Proficient in written and spoken English
  • 2+ years customer care experience
  • Order-to-cash environment experience
  • ERP software proficiency (Microsoft preferred)
  • Standard MS Office programs proficiency

Nice-to-have

  • Strong problem-solving abilities
  • Decision-making capabilities
  • Collaborative team player
  • Passionate about customer care
  • Experience with SOPs

Key Requirements

  • Bachelor's degree or equivalent experience
  • Legally authorized to work in Mexico
  • English language proficiency required

Work Rights

Must be legally authorized to work in Mexico

Tailored Resume

Cover Letter