客户服务代表

PCCW-HKT DataCom Services Ltd

Guangzhou, GD, CN
On-site
Telephone customer service skills
Billing inquiry handling
Technical fault reporting
PCCW-HKT DataCom Services Ltd is seeking a Customer Service Representative in Guangzhou to provide high-quality telephone services to individual clients in Hong Kong. The role involves addressing inquiries related to telecommunications, handling complaints, and promoting company services

Job Summary

  • Provide high-quality telephone reception services to individual customers in Hong Kong regarding telecom business.
  • Accurately and effectively answer customer questions while promptly processing and feedback on their opinions.
  • Familiarize with company brand products and promotional services to achieve set service and sales targets.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Customer Service Representative in Guangzhou to provide high-quality telephone services to individual clients in Hong Kong. The role involves addressing inquiries related to telecommunications, handling complaints, and promoting company services.

Skills & Requirements

Must-have

  • Telephone customer service skills
  • Billing inquiry handling
  • Technical fault reporting
  • Complaint resolution
  • Sales target achievement

Nice-to-have

  • Brand promotion experience
  • Excellent communication abilities
  • Team collaboration mindset

Key Requirements

  • Fluency in Cantonese or Mandarin preferred
  • Experience in telecom industry
  • Ability to meet sales KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter