Customer Service Manager (omd/fast)

KLA

Tainan City, Taiwan
Customer retention management
Operational process analysis
Warranty and rma process management
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices

Job Summary

  • KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices.
  • The Customer Service Manager provides strategic leadership and direction for the delivery of pre- and post-sales services and support, managing customer retention and improving service delivery processes.
  • KLA offers a competitive, family friendly total rewards package and is proud to be an equal opportunity employer committed to an inclusive environment.

Matching Summary

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices.

Skills & Requirements

Must-have

  • Customer retention management
  • Operational process analysis
  • Warranty and RMA process management
  • Cross-departmental coordination
  • Service delivery improvement
  • Chinese and English communication

Nice-to-have

  • Strategic and forward thinker
  • Proactive and performance-driven
  • Teamwork facilitation
  • Engineering background
  • Innovative problem solving

Key Requirements

  • 3 to 5 years semiconductor experience
  • B.A. in engineering required
  • Proficiency in Chinese and English
  • Experience in customer service management
  • Good execution and coordination skills

Work Rights

Not specified

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