Hawthorne Residential Partners is seeking a Customer Experience Solutions Specialist to enhance resident experiences through multifamily technology and data insights, primarily in a remote setting. The role involves optimizing customer-facing platforms and shaping customer feedback programs to improve operational efficiency
Job Summary
The Customer Experience Solutions Specialist plays a key role in shaping and executing the strategy for core front-of-house technology platforms.
This position enhances the resident experience and improves operational efficiency across communities by leveraging multifamily technology expertise.
The role involves owning the product roadmap for CX platforms, including prioritization, timelines, and feature rollout.
Matching Summary
Match Score: 85
Hawthorne Residential Partners is seeking a Customer Experience Solutions Specialist to enhance resident experiences through multifamily technology and data insights, primarily in a remote setting. The role involves optimizing customer-facing platforms and shaping customer feedback programs to improve operational efficiency.
Skills & Requirements
Must-have
Multifamily technology expertise
Product roadmap ownership
CRM and survey strategy
Data-driven insights application
Reputation management platforms
Nice-to-have
Technical acumen for CX
People-first resident journey focus
Operational efficiency optimization
Key Requirements
Experience with multifamily technology
Expertise in CRM and survey strategies
Ability to translate needs into product requirements