Citi is seeking a Service Process Coordinator for their O'Fallon, Missouri location. The role involves managing complex loan servicing tasks, mentoring team members, and ensuring quality service under minimal supervision
Job Summary
The role involves performing relatively complex assignments with direct impact on business quality under little to no direct supervision.
Candidates will serve as subject matter experts resolving complex loan servicing issues for various loan types including ARMs and HUDs.
Citi offers competitive benefits including medical, dental, vision coverage, 401(k), and paid time off packages alongside the salary range.
Matching Summary
Match Score: 85
Citi is seeking a Service Process Coordinator for their O'Fallon, Missouri location. The role involves managing complex loan servicing tasks, mentoring team members, and ensuring quality service under minimal supervision.
Salary
Base: $50,900.00 - $66,400.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life insurance, wellness programs
Skills & Requirements
Must-have
Experience with ARM and HUD loan types
Ability to resolve complex loan issues
Knowledge of mortgage letter templates
Reconciliation of historical accounts
Mentoring lower level service processors
Nice-to-have
Tact and diplomacy in sensitive communications
Proactive identification of process improvements
Understanding of diverse audience needs
Experience with system testing and troubleshooting