Vp, Technical Support Engineering - Slack

Salesforce

Multiple Locations
Base: $221,900 - $390,300 annually; base: $266,800...
On-site
Global support strategy
Technical issue resolution
Customer feedback integration
Salesforce is seeking a VP of Technical Support Engineering for Slack, a leadership position focused on enhancing customer support and operational excellence. The ideal candidate will have extensive experience in technical support, executive leadership, and global team management to ensure a world-class support experience for Slack customers

Job Summary

  • This role is responsible for driving the global support strategy and engagement for Slack Support teams, ensuring we make working life simpler, more pleasant, and more productive for our customers.
  • As a highly visible VP-level leader, you will oversee a global organization of senior leaders and technical experts accountable for deep technical issue resolution and an elevated support experience.
  • Success in this role will be measured by the ability to drive consistent, measurable results across global support KPIs while fostering a culture of innovation and high-performance collaboration.

Matching Summary

Match Score: 85

Salesforce is seeking a VP of Technical Support Engineering for Slack, a leadership position focused on enhancing customer support and operational excellence. The ideal candidate will have extensive experience in technical support, executive leadership, and global team management to ensure a world-class support experience for Slack customers.

Salary

Base: $221,900 - $390,300 annually; Base: $266,800 - $426,900 annually (select cities); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Global support strategy
  • Technical issue resolution
  • Customer feedback integration
  • Operational excellence
  • Executive escalation point

Nice-to-have

  • Innovative ideas
  • High emotional intelligence
  • Courageous approach

Key Requirements

  • 12+ years in technical support
  • 5+ years executive leadership
  • Global team management experience
  • Matrixed organization experience
  • Cloud/SaaS software experience
  • Degree or equivalent relevant experience

Work Rights

Not specified

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