Customer Service Rep (bilingual: English/spanish)- On-site
Concentrix
Charlotte, North Carolina, United States
Base: $20 - $23ph; bonus/equity: incentives based ...
Bilingual english spanish fluency
Inbound calls and online channels
Resolve routine inquiries and issues
The Customer Service and Sales Representative engages with customers through inbound calls and/or online channels, resolving routine inquiries and issues related to client products and services
Job Summary
The Customer Service and Sales Representative engages with customers through inbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
This role offers career growth potential with approximately 80% of managers and leaders promoted from within, supported by free learning and leadership development programs.
Benefits include medical, dental, and vision insurance, an employee assistance program, paid time off, holidays, and paid training days, with a base salary range of $20 - $23/hr plus incentives.
Matching Summary
The Customer Service and Sales Representative engages with customers through inbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
Salary
Base: $20 - $23/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision insurance, EAP, PTO, holidays, paid training
Skills & Requirements
Must-have
Bilingual English Spanish fluency
Inbound calls and online channels
Resolve routine inquiries and issues
Deliver exceptional customer service
On-site work environment
Nice-to-have
Forward-thinking global organization
People-first inclusive culture
World's Best Workplaces awards
Game-changers team spirit
Key Requirements
1 year customer service experience
High School Diploma or equivalent
Proficiency in fast-paced multi-tasking
Computer proficiency (Windows-based applications)
Legally authorized to work in the United States
Work Rights
Must be legally authorized to work in the United States