Virtual Job Fair

Sun Life

Minimum 1 year inbound call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chats
As a Client Care Representative, you will receive telephone calls and manage up to three concurrent chat sessions with customers

Job Summary

  • As a Client Care Representative, you will receive telephone calls and manage up to three concurrent chat sessions with customers.
  • You will assess customer needs, resolve issues using online systems, and meet monitored productivity and quality objectives.
  • The role requires flexibility to work night shifts and overtime during peak periods while maintaining a positive team environment.

Matching Summary

As a Client Care Representative, you will receive telephone calls and manage up to three concurrent chat sessions with customers.

Skills & Requirements

Must-have

  • Minimum 1 year inbound call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chats
  • Proficient Windows knowledge and keyboarding skills
  • Commitment to scheduled environment including night shifts

Nice-to-have

  • Previous BPO work experience in Healthcare or Insurance
  • Strong empathy and emotional control
  • Proactive customer-centric approach
  • Ability to adapt quickly to change
  • Positive attitude in high-pressure environments

Key Requirements

  • 1 year minimum inbound call center experience
  • Fluency in English (speaking and writing)
  • Experience with Windows OS and fast typing
  • Availability for night shifts and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter