As Senior Manager of Customer Operations at Epicor, you will lead the teams and processes that shape the customer journey end‑to‑end, championing operational excellence and strengthening customer partnerships
Job Summary
As Senior Manager of Customer Operations at Epicor, you will lead the teams and processes that shape the customer journey end‑to‑end, championing operational excellence and strengthening customer partnerships.
Epicor offers competitive pay and comprehensive health and wellness benefits designed to support overall well-being, along with career development opportunities including free LinkedIn Learning licenses and mentoring programs.
Epicor is committed to an inclusive workplace that values diversity and offers global mobility support, internal mobility opportunities, and policies encouraging work-life balance.
Matching Summary
As Senior Manager of Customer Operations at Epicor, you will lead the teams and processes that shape the customer journey end‑to‑end, championing operational excellence and strengthening customer partnerships.
Skills & Requirements
Must-have
Customer operations leadership
Quote-to-cash process expertise
Executive-level escalation management
Operational KPI monitoring
Cross-functional collaboration
Team hiring and development
Nice-to-have
Salesforce and Zendesk experience
Revenue operations background
Process improvement and automation
AI-driven solutions implementation
SaaS environment experience
Scalable support strategy design
Key Requirements
7+ years in customer or business operations leadership