Incident Service Specialist

Amadeus

Hybrid (2-3 days onsite)
2-3 years related working experience as incident specialist
Deep technical expertise in complex environments
Proven experience designing solutions for multi-system incidents
Amadeus is seeking an Incident Service Specialist to manage high-impact incidents in a 24x7 Operations Support team, focusing on rapid incident resolution and continuous improvement. The ideal candidate should have relevant technical expertise and experience in incident management, with a proactive approach to problem-solving in a hybrid work environment

Job Summary

  • The role focuses on resolving major incidents within minutes to ensure rapid business recovery for the travel industry.
  • Responsibilities include coordinating major incident recovery, facilitating blame-free postmortem reviews, and implementing preventive measures.
  • Candidates must be amenable to a hybrid work setup and flexible handling of morning, mid, or night shifts including holidays.

Matching Summary

Match Score: 85

Amadeus is seeking an Incident Service Specialist to manage high-impact incidents in a 24x7 Operations Support team, focusing on rapid incident resolution and continuous improvement. The ideal candidate should have relevant technical expertise and experience in incident management, with a proactive approach to problem-solving in a hybrid work environment.

Skills & Requirements

Must-have

  • 2-3 years related working experience as Incident Specialist
  • Deep technical expertise in complex environments
  • Proven experience designing solutions for multi-system incidents
  • Ability to work hybrid setup 2-3 days onsite
  • Flexibility to handle multiple shifts including weekends

Nice-to-have

  • Good understanding of Amadeus ecosystem or GDS
  • Assertiveness in difficult situations
  • Collaborative knowledge exchange across teams
  • Experience with AI and Large Language Models
  • Strong communication and problem-solving skills

Key Requirements

  • Relevant university degree in Computer Science or IT
  • ITIL Certifications is a plus
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter