Senior Engineer – Amazon Connect/ Telephony- Buenos Aires (hybrid)

Syneos Health

Buenos Aires, Argentina
On-site
Amazon connect ivr development
Aws lambda, apis, dynamodb, s3
Telephony concepts (ivr, sip, pstn, voip)
Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center

Job Summary

  • Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center.
  • You will establish engineering patterns across IVR, backend services, and integrations, enabling Engineer II resources to efficiently deliver within a well-structured and automated platform.
  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.

Matching Summary

Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center.

Skills & Requirements

Must-have

  • Amazon Connect IVR development
  • AWS Lambda, APIs, DynamoDB, S3
  • telephony concepts (IVR, SIP, PSTN, VoIP)
  • design scalable, maintainable systems

Nice-to-have

  • builder mindset
  • proactive automation
  • prevention over reaction
  • enabling team efficiency

Key Requirements

  • 5+ years software engineering experience
  • 3+ years Amazon Connect experience
  • Experience with Salesforce integrations
  • AWS certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter