Advanced Technical Support Engineer, Home Solutions

Schneider Electric

Adelaide, South Australia, Australia
On-site
Diploma or degree in electrical/electronics/mechatronics
Trade qualification with relevant experience
Experience with technical fault finding
This role guides customers through their post-sales journey by providing installation, setup, maintenance, and remote troubleshooting assistance

Job Summary

  • This role guides customers through their post-sales journey by providing installation, setup, maintenance, and remote troubleshooting assistance.
  • The engineer will liaise with multiple stakeholders including global expert teams, marketing, quality, and R&D to expedite issue resolutions.
  • Schneider Electric seeks IMPACT Makers who align with values of Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork.

Matching Summary

This role guides customers through their post-sales journey by providing installation, setup, maintenance, and remote troubleshooting assistance.

Skills & Requirements

Must-have

  • Diploma or Degree in Electrical/Electronics/Mechatronics
  • Trade Qualification with relevant experience
  • Experience with technical fault finding
  • Strong problem-solving skills
  • Excellent interpersonal communication skills

Nice-to-have

  • Innovative and resourceful mindset
  • Experience with Schneider Electric Home & Building Automation
  • Knowledge of C-Bus, Dali, and EcoStructure products
  • Ability to create technical articles and videos
  • Customer service excellence

Key Requirements

  • Working rights in Australia required
  • Relevant trade qualification or degree in Electrical/Electronics/Mechatronics
  • Documented evidence of work rights if selected for interview

Work Rights

Must have working rights in Australia

Tailored Resume

Cover Letter