Associate, Operations

Capital One Canada

Toronto, Ontario, Canada
3d onsite
Experience in cross-functional environments
Project management or change initiative leadership
Ability to adapt in fast-paced dynamic settings
This role focuses on leading the execution of key horizontal functions to resolve customer requests and inquiries while ensuring regulatory compliance

Job Summary

  • This role focuses on leading the execution of key horizontal functions to resolve customer requests and inquiries while ensuring regulatory compliance.
  • The successful candidate will partner with third-party suppliers and internal stakeholders to manage agent readiness, process improvements, and cost reconciliation activities.
  • Capital One offers a hybrid work environment with three days in the office, along with comprehensive benefits including mental health coverage and tuition subsidies.

Matching Summary

This role focuses on leading the execution of key horizontal functions to resolve customer requests and inquiries while ensuring regulatory compliance.

Skills & Requirements

Must-have

  • Experience in cross-functional environments
  • Project management or change initiative leadership
  • Ability to adapt in fast-paced dynamic settings
  • Independent problem-solving skills
  • High degree of autonomy

Nice-to-have

  • Contact center customer service background
  • Lean & Six Sigma methodology expertise
  • Financial industry experience
  • Data-driven decision making capabilities

Key Requirements

  • 2+ years contact center experience preferred
  • Cross-functional project management experience required
  • Proven ability to exercise high autonomy

Work Rights

Not specified

Tailored Resume

Cover Letter