Scams Analyst

Burbankbank

Hybrid
High volume call centre experience
Strong problem-solving skills
Ability to handle distressed customers
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities.
  • This is a phone based customer service role supporting customers who are victims of scams.
  • Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities.

Skills & Requirements

Must-have

  • High volume call centre experience
  • Strong problem-solving skills
  • Ability to handle distressed customers

Nice-to-have

  • Experience in Financial Services
  • Emotional resilience
  • Excellent communication skills

Key Requirements

  • Preferred experience in Online and Mobile roles
  • Demonstrated excellence in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter