Kessen Veterinary Clinic is seeking a personable and skilled Client Service Representative (CSR) to enhance client interactions and contribute to a positive clinic atmosphere. The role requires excellent customer service skills, the ability to manage multiple tasks, and a compassionate demeanor, particularly in emotional situations
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
At AmeriVet, we’re committed to your growth, development, well-being, and success.
Matching Summary
Match Score: 85
Kessen Veterinary Clinic is seeking a personable and skilled Client Service Representative (CSR) to enhance client interactions and contribute to a positive clinic atmosphere. The role requires excellent customer service skills, the ability to manage multiple tasks, and a compassionate demeanor, particularly in emotional situations.
Skills & Requirements
Must-have
Personable and skilled client service
Positive and memorable client interactions
Operates multi-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Professional and friendly phone etiquette
Ability to prioritize and complete tasks
Problem-solving and adaptability
Nice-to-have
Empathy and compassion
Calm demeanor in emergencies
Detail-oriented approach
Key Requirements
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures