Base: $43,000 – $59,000 typical range; total range...
Rotational shifts including evenings, weekends, and holidays.
Servicenow itsm tool experience
Level 1 incident triage and resolution
Pos, sco, and efd device support
Canadian Tire Corporation is seeking a Service Desk Analyst to provide customer support and incident management for in-store technologies. The role requires technical troubleshooting, effective communication, and adherence to operational standards in a fast-paced retail environment
Job Summary
Act as the initial point of contact for store-initiated IT inquiries via phone, email, and chat while managing incidents using ServiceNow.
Support multiple retail banners including Canadian Tire, Party City, Part Source, and Petroleum with frontline technical assistance.
Receive comprehensive benefits including mental health support up to $5,000 per year, retirement programs, and performance incentives.
Matching Summary
Match Score: 75
Canadian Tire Corporation is seeking a Service Desk Analyst to provide customer support and incident management for in-store technologies. The role requires technical troubleshooting, effective communication, and adherence to operational standards in a fast-paced retail environment.
Salary
Base: $43,000 – $59,000 typical range; Total range: $44,000 – $73,000; Benefits: Comprehensive health, retirement, profit sharing, and product discounts
Skills & Requirements
Must-have
ServiceNow ITSM tool experience
Level 1 incident triage and resolution
POS, SCO, and EFD device support
Rotational shift availability including weekends
Strong troubleshooting and time management skills
Nice-to-have
Previous retail support environment experience
Working knowledge of Canadian Tire systems
Experience with network and infrastructure basics
Ability to contribute to Knowledge Base articles
Multitasking in a high-volume service desk
Key Requirements
College diploma or university degree in Computer Science or related field
Equivalent experience in Service Desk or customer support roles