Advisor I, Customer Service – Mandarin

Concentrix

Kuala Lumpur, Malaysia
Mandarin language proficiency
Customer support via calls and internet
Meet contractual key performance indicators
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Mandarin language proficiency
  • Customer support via calls and internet
  • Meet contractual Key Performance Indicators
  • Provide customer service support
  • Resolve routine problems

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Maintain pleasant and professional tone
  • Work as a team member
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • Three to six months relevant experience preferred
  • Ability to effectively communicate
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

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