United kingdom: £87,200.00 to £143,400.00; equity:...
Fully remote
5+ years b2b saas experience
Digital-first omni-channel program building
Customer journey mapping expertise
Camunda is seeking a Customer Experience Manager to enhance customer engagement and satisfaction through the execution of digital-first lifecycle programs. The ideal candidate will have extensive B2B SaaS experience and a strong focus on using AI-driven insights to improve customer experiences
Job Summary
This role focuses on turning CX strategy into reality through AI-powered communications and self-serve capabilities to improve engagement at scale.
The successful candidate will own the Voice of the Customer practice and lead scaled customer journey mapping to transform feedback into actionable improvements.
Camunda offers a fully remote global environment with competitive compensation, equity options, and a flexible benefits package including a lifestyle spending account.
Matching Summary
Match Score: 85
Camunda is seeking a Customer Experience Manager to enhance customer engagement and satisfaction through the execution of digital-first lifecycle programs. The ideal candidate will have extensive B2B SaaS experience and a strong focus on using AI-driven insights to improve customer experiences.
Salary
United Kingdom: £87,200.00 to £143,400.00; Equity: Virtual Stock Option Plan (VSOP); Benefits: Remote setup budget, health care, learning stipend