Technical Service Representative - Electromechanical
Generac Power Systems Inc
Waukesha, Wisconsin, United States
Fully remote
Associates degree or equivalent experience
Basic understanding of mechanical electrical theory
Ability to troubleshoot installed systems
The Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs to the authorized dealer network
Job Summary
The Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs to the authorized dealer network.
Candidates must be located in Wisconsin as this is an on-site role reporting into the Waukesha Headquarters.
The role involves answering inbound calls from Dealer Technicians, assisting with remote diagnostics, and instructing new technicians on warranty systems.
Matching Summary
The Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs to the authorized dealer network.
Skills & Requirements
Must-have
Associates degree or equivalent experience
Basic understanding of mechanical electrical theory
Ability to troubleshoot installed systems
Working knowledge of Microsoft Office suite
Nice-to-have
Bachelor's Degree in relevant field
Bilingual Spanish language skills
Excellent customer service orientation
Ability to remain calm under stress
Key Requirements
Associate degree or equivalent technical experience