Technicien Planification Des Effectifs Gestion En Temps Réel

Beneva Insurance

Not specified (assumed to be flexible based on contact center operations).
Real-time call volume management
Schedule update and maintenance
Performance indicator reporting
Beneva Insurance is seeking a temporary Real-Time Workforce Planning Technician to support customer contact centers in managing schedules and real-time operations. The role involves analyzing call trends, updating schedules, and ensuring compliance with service quality indicators

Job Summary

  • The role involves providing support to customer contact centers for real-time schedule management and monitoring.
  • Responsibilities include analyzing call trends, adjusting intervals, and updating schedules based on absences or delays.
  • The position requires ensuring the proper functioning of workforce planning tools and activating contingency plans when necessary.

Matching Summary

Match Score: 75

Beneva Insurance is seeking a temporary Real-Time Workforce Planning Technician to support customer contact centers in managing schedules and real-time operations. The role involves analyzing call trends, updating schedules, and ensuring compliance with service quality indicators.

Skills & Requirements

Must-have

  • Real-time call volume management
  • Schedule update and maintenance
  • Performance indicator reporting

Nice-to-have

  • Customer experience focus
  • Contingency plan activation
  • Stakeholder resource coordination

Key Requirements

  • College diploma in administration or equivalent
  • One year of contact center experience preferred
  • Knowledge of ACD systems is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter