Customer Service Representative - Aftermarket Parts (chicago Area)

Terex

Chicago, IL, US
Base: $27-$32 hourly; bonus/equity: not specified;...
On-site
Inbound and outbound phone support
Process orders, credits, and returns
Part identification
Provide inbound and outbound phone support for our Aftermarket Parts contact center

Job Summary

  • Provide inbound and outbound phone support for our Aftermarket Parts contact center.
  • Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation.
  • We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Matching Summary

Provide inbound and outbound phone support for our Aftermarket Parts contact center.

Salary

Base: $27-$32 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound and outbound phone support
  • Process orders, credits, and returns
  • Part identification
  • Track performance metrics
  • Microsoft Office 365 proficiency

Nice-to-have

  • Process improvement experience
  • Lean manufacturing experience
  • Adaptable to new systems

Key Requirements

  • High School Diploma or equivalent
  • 4 years of Customer Service experience OR Bachelor's degree
  • Experience with Oracle and Salesforce
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter