Customer Service Agent- Overnight

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Inbound call center experience preferred
Hybrid schedule with reliable internet
Camera-ready while working
This role involves providing outstanding service and crafting a positive impact within the regulated online real money gaming industry

Job Summary

  • This role involves providing outstanding service and crafting a positive impact within the regulated online real money gaming industry.
  • The position requires handling inbound calls, real-time chat, emails, and making outgoing calls while maintaining SLAs under 45 seconds.
  • Candidates will receive a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

This role involves providing outstanding service and crafting a positive impact within the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • Inbound call center experience preferred
  • Hybrid schedule with reliable internet
  • Camera-ready while working
  • 90 wpm typing speed required
  • Troubleshoot computers and mobile devices
  • Travel to office at least 50% of shifts

Nice-to-have

  • Previous technical support experience asset
  • VIP customer communication skills
  • Fast-paced dynamic environment
  • Strong grammatical and data entry skills
  • Initiative and discretion in work

Key Requirements

  • High School diploma or equivalent; some college preferred
  • Able to work independently with initiative
  • Pass mandatory background screening and regulatory approvals
  • Authorized to work in location without visa sponsorship

Work Rights

Must be authorized to work in job posting location

Tailored Resume

Cover Letter