Service Ambassador Lead

JLL UK

Singapore, Singapore
On-site
4-5 star hotel or tier 2 airline experience
Soft services management (cleaning, pest control)
Event planning and execution leadership
JLL UK is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience within facilities. The role involves managing soft services, leading a team, and ensuring high standards of service delivery while fostering a positive workplace culture

Job Summary

  • This role empowers you to shape the future of real estate by enhancing the overall experience of occupants through world-class service delivery.
  • You will lead a team of ambassadors, conducting daily walkthroughs and audits to ensure flawless execution of soft services and event operations.
  • The position requires collaborating with diverse stakeholders to implement data-driven strategies that improve employee engagement and workplace well-being.

Matching Summary

Match Score: 85

JLL UK is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience within facilities. The role involves managing soft services, leading a team, and ensuring high standards of service delivery while fostering a positive workplace culture.

Skills & Requirements

Must-have

  • 4-5 star hotel or Tier 2 airline experience
  • Soft services management (cleaning, pest control)
  • Event planning and execution leadership
  • Team training and audit governance
  • Vendor and procurement management

Nice-to-have

  • Data analytics for occupant satisfaction
  • Wellness program implementation
  • Continuous improvement innovation mindset
  • Strong problem-solving under pressure
  • Computer-savvy administrative skills

Key Requirements

  • Mid-level experience from 4-5 star hotel/Tier 2 airline/F&B industry
  • Proven guest relations experience in corporate environment
  • Strong leadership and team management capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter