Health Concierge Team Leader

Bupa

Melbourne, Australia
On-site
Inclusive people leadership
Drive team performance
Customer experience focus
The Health Concierge Team Leader provides coaching and mentoring to a team of health concierges, driving their performance and ensuring they can answer health insurance questions and navigate customers into Bupa's health programs

Job Summary

  • The Health Concierge Team Leader provides coaching and mentoring to a team of health concierges, driving their performance and ensuring they can answer health insurance questions and navigate customers into Bupa's health programs.
  • As a people leader, they support the career development of their team, provide coaching for effective Telehealth service delivery, and focus on customer experience, performance, and quality.
  • Bupa is committed to providing equal opportunities and fostering a workplace free of discrimination, actively encouraging applicants from all backgrounds and experiences.

Matching Summary

The Health Concierge Team Leader provides coaching and mentoring to a team of health concierges, driving their performance and ensuring they can answer health insurance questions and navigate customers into Bupa's health programs.

Skills & Requirements

Must-have

  • inclusive people leadership
  • drive team performance
  • customer experience focus
  • quality and compliant service
  • contact centre environment

Nice-to-have

  • shape future of healthcare
  • positive team culture
  • continuous improvement opportunities
  • support career development

Key Requirements

  • 2-5 years leadership experience
  • contact centre leadership experience
  • manage motivate lead team
  • plan develop manage performance
  • plan coordinate delegate deadlines
  • strong customer service skills
  • strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter