Service Transition Manager

Freshfields

Manchester, United Kingdom
Service design and transition framework
Itil foundation level minimum
Service management principles
The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery

Job Summary

  • The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.
  • This role reports into the service management and then Technology Services function that is responsible for the delivery of IT services to the firm.
  • Ensure products and services delivered within Service Transition are within time and budget constraints and meet the required level of quality.

Matching Summary

The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.

Skills & Requirements

Must-have

  • Service Design and Transition framework
  • ITIL Foundation level minimum
  • Service Management principles
  • Major Incident Management experience
  • Supplier/service reviews with external vendors
  • Service Design Package production

Nice-to-have

  • Forward thinking and detailed professional
  • Customer Insight practices
  • Modern approaches to Service Management
  • Automation knowledge
  • Sound commercial acumen
  • Decisive and calm in a crisis

Key Requirements

  • Strong ITIL Experience
  • Service Management principles understanding
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter