It Service Delivery Technician

Integer

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 and office 365 support
Active directory user and computer management
Symantec end point protection or similar security
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and client software

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and client software.
  • Employees are immediately eligible to participate in the 401(k) plan with company matching contributions and receive a comprehensive benefits package including medical, dental, and vision.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements and high customer satisfaction ratings.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and client software.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable

Skills & Requirements

Must-have

  • Windows 10/11 and Office 365 support
  • Active Directory user and computer management
  • Symantec End Point Protection or similar security
  • Network printer and multi-function device troubleshooting
  • Cisco IP desk phones and voicemail support
  • Remote troubleshooting and ticket queue management

Nice-to-have

  • Experience with Mac hardware and OS X support
  • Knowledge of CAD, Pro-E, Solidworks design tools
  • Strong interpersonal skills and customer focus
  • Ability to create polished comprehensive documentation
  • Experience supporting manufacturing and engineering companies

Key Requirements

  • Associate's degree required; Bachelor's preferred
  • 0-3 years of experience in IT support
  • Preferred certifications: MOS, MCTS, A+, ACMT, ITIL V3

Work Rights

Not specified

Tailored Resume

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