System Support Analyst

IQVIA

Taguig City, Philippines
Customer/technical support services
Work within service level agreements
Resolve issues and escalate
Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements

Job Summary

  • Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.
  • Create and submit detailed call/email logs documenting customer interactions, ensuring accuracy, thoroughness, and timeliness.
  • IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

Matching Summary

Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.

Skills & Requirements

Must-have

  • Customer/Technical support services
  • Work within Service Level Agreements
  • Resolve issues and escalate
  • Ensure customer satisfaction
  • Detailed call/email logs
  • Follow documented escalation procedures

Nice-to-have

  • Flexibility in shift schedules
  • Adapt to changing priorities
  • Good critical thinking skills
  • Strong logic formulation

Key Requirements

  • Bachelor's in Science Nursing (BSN)
  • 2+ years of experience
  • 2 years call center experience
  • 2 years clinical experience
  • Strong English language command
  • Understand medical terminologies
  • Amenable to shifting schedules
  • No attendance issues
  • Not a call center hopper

Work Rights

Not specified

Tailored Resume

Cover Letter