Not specified; not specified; generous discounts f...
Fully remote
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience
Job Summary
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.
The position involves undertaking ongoing reviews of entitlements, payments, and medical expenses for a portfolio of injured workers.
EML offers comprehensive benefits including up to 16 weeks paid parental leave, flexible work arrangements, and access to a corporate wellbeing program.
Matching Summary
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.
Salary
Not specified; Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme + salary reviews
Skills & Requirements
Must-have
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
Nice-to-have
Background in customer service or mediation
Personal injury industry experience
Sound analytical and problem-solving abilities
Key Requirements
Background in customer service, mediation, or personal industry advantageous