Squad Master/ Senior Customer Journey Expert - Tribe Dbcf Business & Wholesale Banking Delivery

ING

Brussels, Belgium
Hybrid (50% office presence)
Squad master backlog management
Customer journey end-to-end ownership
English and french or dutch fluency
ING is seeking a Squad Master/Senior Customer Journey Expert for their Business & Wholesale Banking Delivery team in Brussels. The role emphasizes managing product backlogs, fostering customer experience, and leading risk management activities in a hybrid work environment

Job Summary

  • The role involves managing the squad's backlog, leading feature intakes, and prioritizing requests in alignment with stakeholders.
  • You will have end-to-end ownership of key processes for opening accounts for Self Employed and Legal entities while maintaining communication channels.
  • The position offers a hybrid working model requiring 50% presence at the Brussels HQ and interaction with many stakeholders.

Matching Summary

Match Score: 85

ING is seeking a Squad Master/Senior Customer Journey Expert for their Business & Wholesale Banking Delivery team in Brussels. The role emphasizes managing product backlogs, fostering customer experience, and leading risk management activities in a hybrid work environment.

Skills & Requirements

Must-have

  • Squad Master backlog management
  • Customer journey end-to-end ownership
  • English and French or Dutch fluency
  • Non-financial risk management activities
  • Stakeholder prioritization and communication

Nice-to-have

  • CX mindset and passion for customer experience
  • Data driven analytical approach
  • Proactive problem identification
  • Team success orientation
  • Curiosity and eagerness to learn

Key Requirements

  • Fluency in English and French or Dutch
  • Experience in project management and process management
  • Ability to manage non-financial risk activities

Work Rights

Not specified

Tailored Resume

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