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Cigna Healthcare is seeking a Customer Service Representative for their Global Service Centre in Madrid, Spain. The role involves managing customer queries through various channels, with a strong emphasis on delivering quality service and maintaining confidentiality.
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Job Summary
Cigna Healthcare is a global health service company serving over 180 million customers worldwide, delivering quality healthcare through choice, predictability, and affordability.
The Customer Service Representative role involves managing customer queries via email and phone, providing timely resolutions, and ensuring a pleasant customer experience.
The company values its employees and strives to help them grow professionally, offering training and resources to succeed in the role.
Matching Summary
Match Score: 75
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Cigna Healthcare is seeking a Customer Service Representative for their Global Service Centre in Madrid, Spain. The role involves managing customer queries through various channels, with a strong emphasis on delivering quality service and maintaining confidentiality.
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Skills & Requirements
Must-have
Manage day-to-day customer queries
Adhere to productivity and quality standards
Handle confidential medical information
Communicate in English and Spanish
Nice-to-have
Emotionally connect with customers
Work discreetly with confidential information
Thrive in collaborative environments
Key Requirements
Bachelor or equivalent experience
Previous Customer Service Experience desired
Good knowledge of MS Office
Active knowledge of English and Spanish (C1 level or higher)
Proficiency in French, German, Chinese, Arabic, or Italian