Day-to-day supervision of customer service representatives
Managing team performance against slas and metrics
Strong communication skills for stakeholder management
AIG Insurance Hong Kong Limited is seeking an Assistant Manager for their Contact Center to oversee a team of customer service representatives. The ideal candidate should have a background in insurance or financial services, proven leadership skills, and strong communication abilities, with a focus on delivering high-quality customer service
Job Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess proven leadership skills in managing teams within the insurance or financial services industry with a focus on customer service.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 85
AIG Insurance Hong Kong Limited is seeking an Assistant Manager for their Contact Center to oversee a team of customer service representatives. The ideal candidate should have a background in insurance or financial services, proven leadership skills, and strong communication abilities, with a focus on delivering high-quality customer service.
Skills & Requirements
Must-have
Day-to-day supervision of customer service representatives
Managing team performance against SLAs and metrics
Strong communication skills for stakeholder management
Nice-to-have
Growth and transformation mindset
Ability to drive change initiatives
In-person collaboration culture preference
Key Requirements
Bachelor degree required
Over 3 years experience in insurance/financial services or call center
IIQE 1 and 2 license is a plus
Proficiency in spoken and written English and Chinese including Putonghua